Some City services impacted by network and internet issues

John Deangelis

Reprinted from Phila.gov


Earlier today, the City of Philadelphia experienced internet connectivity challenges due to an unexpected network issue. The Office of Innovation and Technology (OIT) can confirm that this internal technical issue arose during a planned upgrade. This is not the result of a malicious actor or cyber attack.

OIT and its vendors worked quickly to resolve the issue; however, the outage did impact some public-facing systems and operations, and many of these services have been restored. 

Affected City Services

The following City of Philadelphia services are currently experiencing some level of impact to their services:

Department of Public Health

  • Health Centers have been rescheduling patients with appointments on August 3, but are still open for walk-ins. 
  • Office of Food Protection ePay services are down

Philly 311

  • Call center is receiving calls; however, systems used to resolve issues may not be available consistently. 

Philadelphia Water Department (PWD)

  • PWD is taking emergency calls only at (215) 685-6300. 
  • Billing inquiries are being placed into a queue for callbacks once systems are restored. Customers can schedule a PWD call back here.

Licenses & Inspections

  • Online appointment scheduling for in-person or virtual meetings is not available, and neither is Chat Support. 

Services Not Impacted

Many City services are not impacted and are continuing to operate normally, including: 

  • 911 Call Centers
  • Trash and recycling collection 
  • Philadelphia Department of Prisons 
  • PHL International Airport 
  • First Judicial District of Pennsylvania (Philadelphia Courts)

For more information, please visit: https://www.phila.gov/#announcement-305652.

Categories: Technology

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