Frequently Asked Questions

Getting Started

I want to learn more about the help that might be available to me or a loved one. Where do I start?

You can explore our website for information on the different programs available through PCA. The programs are broken down into four categories: Community and Connection, Help in the Home, Protection and Advocacy, and Caregiver Support. For more information on the type of help that may be available to you or a loved one, call the PCA Helpline at 215-765-9040.

How do I join a senior center?

There are 28 PCA-supported senior community centers and satellite meal sites throughout Philadelphia. These centers are open to all older adults, no matter where they live in the city. Some centers may ask for a small donation for those receiving meals. Most centers are currently offering remote programming due to the COVID-19 pandemic. To find the center nearest you, click here.

I’m a healthcare professional. How can I get a patient or client started with PCA?

Healthcare professionals can make a referral to PCA by calling the PCA Helpline, or by clicking here.

Eligibility

How old do I have to be to receive help from PCA?

While eligibility requirements differ slightly from program to program, most services are available to Philadelphians age 60+. To inquire about a specific program, call the PCA Helpline at 215-765-9040.

 

Does PCA only help low-income individuals?

While there are income requirements for some PCA programs, help is available to older Philadelphians of all income levels. To inquire about help that may be available to you or a loved one, call the PCA Helpline at 215-765-9040.

 

I am outside of Philadelphia. How do I get help?

For assistance outside of Philadelphia, contact your local Area Agency on Aging (AAA). You can find your local AAA by clicking here.

 

I am not eligible for a program through PCA. What other help is available for me?

PCA works with several organizations locally and nationally to support the needs of older adults. To find additional resources outside of PCA, click on the following links: Community and Connection Resources, Help in the Home Resources, Protection and Advocacy Resources, Caregiver Support Resources.

 

Top questions

I need assistance getting around Philadelphia, but the closest public transportation is too far. Can PCA get me where I need to go?

Yes. PCA brokers shared rides through SEPTA’s CCT Connect program for older Philadelphians aged 65+. Additionally, there is an ADA Paratransit Program for those with disabilities unable to use SEPTA’s regular, accessible, fixed-route bus service. More information on eligibility and scheduling can be accessed by clicking here.

 

 

How many different meal options does PCA provide?

PCA provides meals to older Philadelphians through our home-delivered meals program and through congregate meals at senior centers. During the COVID-19 pandemic, grab and go meals for older adults are available at 22 distribution sites throughout the city. To find the nearest grab and go meal site, click here.

What services are available from PCA during the COVID-19 pandemic?

Most PCA programs and services have been modified to operate in a remote capacity due to the COVID-19 pandemic. Remote programming is available through many PCA-supported senior centers, even as they remain closed to the public. In addition, grab and go meals for older adults are available at 22 distribution sites throughout the city. To find the nearest grab and go meal site, click here.

To inquire about additional PCA programs and services, contact PCA’s Helpline at 215-765-9040.

I’m an older adult in need of home repairs or modification. Is this something PCA can help with?

Yes. PCA conducts home repairs and modifications to make homes safer and more accessible for older Philadelphians and those with disabilities. Many of these repairs are made free of charge through our Senior Housing Assistance Repair Program (SHARP). To learn more, click here.

General questions

I am concerned about the well-being of an older neighbor. Who do I contact?

If you suspect an emergency, please call 911. To report a suspected case of elder abuse or self-neglect, please call 215-765-9040 and select Option 1. Reports can be made anonymously 24/7, 365 days a year.

Does PCA offer financial assistance to those in desperate need?

Yes. Older adults may receive one-time financial assistance through PCA’s Emergency Fund for Older Philadelphians to meet their basic needs when all other options have been exhausted. This assistance can accommodate payments for anything from food to medicines to heating oil. To receive assistance, eligible older adults must be referred by recognized social service agencies or a member of the clergy. For more information, click here.

What is PCA exactly and where is it located?

PCA is the designated Area Agency on Aging (AAA) for Philadelphia county and is one of the largest AAAs in the country. Enacted through the Older Americans Act of 1965, AAAs like PCA were created to promote and support the needs of local older adult populations throughout the United States. PCA’s main offices are located in Philadelphia’s historic Wallace Building at 642 N. Broad Street.

I am in need of immediate help. What should I do?

If you or a loved one are experiencing an emergency, call 911. If there is a need for immediate financial assistance, help may be available through PCA’s Emergency Fund for Older Philadelphians. More information about the Emergency Fund can be found by clicking here.

Additional questions can be directed to PCA’s Helpline at 215-765-9040.