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Working Effectively with Participants: Understanding Behaviors

PCA Training Catalog Session – FREE

Despite providers’ empathy and good intentions, not all older individuals are responsive in the service interaction. This training will help participants identify, understand, and respond more effectively to consumers who exhibit challenging behaviors.

The course will aid participants in understanding that behavior has meaning, and as service providers, we must grasp the importance of identifying the underlying factors of behavior to effectively work with the individual. The interactive training is based on a behavioral approach and reinforces learning with case reviews from participants’ practices, as well as training case examples and videos.

PLEASE NOTE: This is a three-part series of half-day sessions. To receive the 9 CEUs available, you must attend all three sessions in the series.

In this series of three sessions, you will:

a) Examine a variety of problematic behaviors encountered in older consumers: the resistant consumer, the angry consumer, the paranoid and passive consumer.

b) Outline practical strategies for dealing with such behaviors and consider how these behaviors relate to important behavioral health diagnoses and conditions.

c) Understand the implications of your personal style and issues in dealing with difficult consumer behaviors.

Trainer: Nancy Morrow draws on more than 35 years of experience in a variety of roles in community-based long-term care and geriatric behavioral health. She provides training and consultation services in aging and teaches in the MSW program at the University of Pennsylvania School of Social Policy and Practice.

Series #1 – Tuesday, February 6th, 13th & 20th – 2024

Register for free here: Working Effectively With Participants: Understanding Behaviors | Philadelphia Corporation for Aging Training Catalog (

Categories: Education News about PCA Professionals


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Working Effectively with Participants: Understanding Behaviors

Notice: Every effort has been made to ensure that this information is accurate; however, changes can occur at the last minute, so it is always advisable to call and confirm information in advance.

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