Join us for our first training workshop of the new year, De-Escalation and Conflict Mastery, on Thursday, January 12, 2023, from 9:00 a.m. – 1:00 p.m. This session will be presented virtually by Kelli Vrla via Zoom. In De-Escalation and Conflict Mastery, you’ll learn to effectively communicate and gain agreement with others in situations that may be difficult or involve emotional topics. After this workshop, you’ll be able to:

• Effectively address and de-escalate conflicts, using appropriate techniques to deal with the person’s emotions or complaints
• Properly analyze people’s rules and how to avoid breaking them, avoiding future conflicts
• Mediate intense situations between third parties, evaluating both positions impartially
• Avoid the common escalation traps in conflicts

Those interested in attending can sign up in the link below:

De-Escalation & Conflict Mastery | Philadelphia Corporation for Aging Training Catalog (coursestorm.com)