Conflict is something present in our lives. Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons. Whatever the reasons, one thing is true and constant: Knowing how to resolve conflicts before they escalate is crucial. 

Everyday challenges and distractions can build incrementally forcing a serious escalation. This course will help you recognize key pre-escalation red flags and give you healthy strategies to minimize escalations.

For more information or to register for this training session, visit the PCA Training Catalog registration site in the link below:

De-Escalation & Conflict Mastery | Philadelphia Corporation for Aging Training Catalog (coursestorm.com)