Skip to content
Helpline: 215-765-9040
 More
AskHelpline@pcacares.org
 
Report Older Adult Abuse 24/7
 
Request Assistance Form

What Does an Ombudsman Do?

Ombudsman Responsibilities:

The ombudsman may address issues related to:

  • Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing
  • Quality of life: Concerns about food, the physical environment, and social activities
  • Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
  • Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
  • Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights

Ombudsman Responsibilities:

The ombudsman may address issues related to:

  • Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing
  • Quality of life: Concerns about food, the physical environment, and social activities
  • Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
  • Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
  • Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights

Contact an Ombudsman

Center in the Park
  • Phone: 215-844-1829
  • Fax: 215-848-4015
  • Website: CenterInThePark.org
  • Address: 5818 Germantown Ave., Philadelphia, PA 19144

Center in the Park

  • Phone: 215-844-1829
  • Fax: 215-848-4015
  • Website: CenterInThePark.org
  • Address: 5818 Germantown Ave., Philadelphia, PA 19144

Become a Volunteer Ombudsman

Volunteer to visit long-term care facilities and improve the quality of life for residents. Call the PCA Helpline to find out more.

Call Today
PCA Ombudsman Program-Flex-CTA

Helpline: 215-765-9040
 
AskHelpline@pcacares.org
 
Report Older Adult Abuse 24/7
 
Request Assistance Form
You are using an unsupported version of Internet Explorer. To ensure security, performance, and full functionality, please upgrade to an up-to-date browser.