Service Details


SERVICE DETAILS

PCA Helpline

The PCA Helpline is an information and referral service that connects callers with programs services and resources available to Philadelphia residents who are age 60 and over or who are age 18 and over living with disabilities. The PCA Helpline is also the point of intake for four of Philadelphia Corporation for Aging’s service areas; Care at Home Housing Attendant Transportation and Protective Services. An Intake Specialist receives information over the telephone or through the mail concerning a person in need of services. This information is passed on to the appropriate department at PCA. In the case of Care at Home services an appointment for an in-home assessment is scheduled. Languages spoken by staff include English Spanish and Russian. PCA utilizes the Language Line to accommodate any linguistic needs not addressed by bilingual staff or the following dedicated foreign-language lines. The PCA Helpline can be contacted at the following numbers from Mon to Fri 8:30 a.m. to 5 p.m.: English and Spanish (main number) – 215-765-9040 Chinese – 215-399-4944 Cambodian – 215-399-4940 Hindi (Asian Indian) – 215-399-4943 Korean – 215-399-4941 Vietnamese – 215-399-4942 TDD (for hearing impaired) – 215-765-9041

PROVIDER DETAILS

PCA 642 N. Broad St.
Philadelphia, PA 19130
PCA Helpline 215-765-9040/Administration: 215-765-9015
PROVIDER NOTICE

Unless specifically stated otherwise, any provider listed on this page is a third party and inclusion of its information does not signify any relationship between it and PCA. This information was supplied by, and should be confirmed with, the provider. PCA does not recommend or endorse any provider, and is not responsible for any loss related to use of the information on this website. DISCLAIMER