Ombudsman Program
PCA’s Ombudsman Program responds to complaints made by residents and family members; makes quality assurance visits to long-term care facilities; and consults with individuals, family members and care providers.
The ombudsman may address issues related to:
- Residents’ finances:
Access to personal funds, Medicare and Medicaid benefits, charges, and billing
- Quality of life:
Concerns about food, the physical environment, and social activities
- Professional care:
Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
- Residents’ rights:
Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
- Information and education:
Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights in various long term care settings
Click on one of the regional links below to view area contact information.
(The following links are shortcuts to other areas within this site)
South, West, or North Philadelphia
Northeast or Northwest Philadelphia (The following links are shortcuts to other websites)
The Pennsylvania Department of Health
Nursing Care Facility Locator Page
The Pennsylvannia Department of Public Welfare
Personal Care Home Directory Sixty percent of consumers residing in long term care facilities never receive a visitor.
Often, residents in long-term care facilities are unable to advocate for themselves. Volunteer ombudsmen visit long-term care facilities with the goal of helping to improve the quality of life for residents. If you enjoy visiting with older adults, learning new skills, and encouraging families and residents to find solutions, consider becoming a volunteer ombudsman.
To find out more, call 215-765-9040
Learn more about Senior Rights:
(The following links are shortcuts to other areas within this site)
Rights of Nursing Home Residents
Rights of Personal Care Home Residents
Rights of Domiciliary Care Residents
Rights of Older Adult Center Participants
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