Information & Referral
The PCA Helpline
can be contacted at the following numbers from Mon to Fri, 8:30 a.m. to 5 p.m.:
English and Spanish (main number) - 215-765-9040
Chinese - 215-399-4944
Cambodian - 215-399-4940
Hindi (Asian Indian) - 215-399-4943
Korean - 215-399-4941
Vietnamese - 215-399-4942
TDD (for hearing impaired) - 215-765-9041
Philadelphia Corporation for Aging maintains a full-time professional staff in its call center, called the
PCA Helpline. Through the PCA Helpline, callers can obtain information about programs, services and resources for older adults within PCA or in the community. The phone line is also the first step for consumers who would like services from PCA’s Long Term Care, Housing, Attendant Transportation and Older Adult Protective Services. In addition to bilingual staff and dedicated foreign-language phone lines, the PCA Helpline utilizes a language line offering on-call language interpretation in some 140 languages and serves the deaf and hearing impaired through a TDD line.
The PCA Helpline operates from 8:30 a.m. to 5 p.m. Monday through Friday, except during times of excessive heat warnings, when it becomes the Heatline.
The Heatline is operated by PCA in collaboration with the Philadelphia Department of Public Health. Heatline staff advises callers about how to avoid heat stress and refers those in need of help to Emergency Services. The Heatline hours are expanded as needed, to operate from 8:30 a.m. to midnight throughout the emergency, including Saturday and Sunday if necessary.
Seniors and those who care for them can also access information about a wide range of services and resources in Philadelphia through these referral services.
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