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| The PCA Helpline is an extensive telephone information and referral service that connects callers with programs, services and resources available to Philadelphia residents who are age 60 and over, or who are age 18 and over living with disabilities.
The PCA Helpline is the point of intake for four of PCA's service areas; Care at Home, Housing, Attendant Transportation and Protective Services. An Intake Specialist receives information over the telephone or through the mail concerning a person in need of services. This information is passed on to the appropriate department at PCA. In the case of Care at Home services an appointment for an in-home assessment is scheduled. Languages spoken by staff include English, Spanish, Russian and Chinese. A Language Line is available for all other languages. No fee for services provided through the Helpline.
Mon to Fri, 8:30 AM to 5:00 PM |
| PCA (Philadelphia Corporation for Aging) |
| None |
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