The Philadelphia Water Department administers
this emergency loan program for water service line or sewer lateral
repairs that are the responsibility of the homeowner. The program
a zero-interest loan to eligible water customers who have been issued a Notice
of Violation/Defect for a defective water or drainage
system. Applications/requests must be submitted over the telephone.
To report plumping problems, the homeowner
should call 215-685-6300. This will trigger an inspection and potential citation
of a violation, both of which are required to apply for assistance through the
repair work will be performed by pre-approved, licensed plumbing contractors.
loaned will be at zero interest rate with a period of 60 months for repayment.
applicant must be the homeowner of record.
homeowner must be in imminent danger of shut-off because of a plumbing
violation and have received a Plumbing and Drainage Violation Notice issued by
the Water Department.
property's water bill must be current. Money owed cannot exceed more than two
(2) billing cycles. If there is an arrearage (outstanding bill), the
payment agreement with the Water Revenue Bureau must be current for at least
property must be four (4) units or less and owner-occupied.
property must have a water meter that works.
apply for a HELP loan, please call
This is a
recorded line, so you will not reach a person. It is important that you
leave your name and telephone # on the answering machine. The call will be
returned within 24-48 business hours.
Mon to Fri, 8:30 AM to